GEM (Going the Extra Mile)

Something new & exciting we’ve started at Optimum for 2009 is a little Self Promotion! In order to accomplish this, we’ve begun collecting & distributing (internally) “stories from the front lines” ~ stories we’ve affectionately dubbed GEMs. This is to remind us how we all are Going the Extra Mile. Of course, we want to share them with others who might be in need of inspiration, so we thought it wouldn’t hurt to re-post our first GEM right here:

Our First GEM...A Little Training
Last month a bank in Florida e-mailed Rita a simple question ~ "Do we have teller receipts on hand & if so, how many?" The answer was simple, "Yes, you have 34 Packs of 500". But, instead of stopping there, Rita took the time to empower the customer with the ability to use one of our system's tools - A tool that sets us apart. Here is a part of Rita's response:
You still have 34 packs of 500 (or 17,000) in the warehouse. You can find this information on the website by clicking on TELLER SUPPLIES under catalogs on the left after you log in. Click on the ? in the blue circle to the left of the item number. A new window will open. Click on the LOOKUP button (make sure the drop down menu below shows Warehouse Inventory). The number of pks., pads, bxs., etc. will display. Of course, you can order the item from warehouse stock when you close the window by entering the number of pks. like you would any office supply item. Just let me know when you're ready to replenish the warehouse stock. It usually takes about 3 - 4 weeks.Please feel free to call or email me if any of this is unclear or if you have any questions....

Nothing earth shattering...but it is how we always try to Go that Extra Mile for every one of our customers!

If you liked it, Here’s another short one…

Stories from the front lines...when a customer asks...can you really get us anything?
A bank president's secretary asked if we knew where to get a specific brand of pen with a specific color of ink. After a bit of research, we found it at Pilot Mfg...but could not get it in the USA. The rep in Tokyo (yup, we called Tokyo!) explained that Pilot markets different colored inks based on world geography. The pen we needed was only sold in Europe. We were able to get the pen from London, and our customers were amazed we had gone to such lengths - - - for a $2 pen.

Optimum Companies Corporate Caring

Companies foster community pride by supporting those in the community who advance our quality of life. Optimum Companies are proud to support several organizations. One of these is Kids 'n Kamp.

Kids 'n Kamp was founded in 1982 and is dedicated to children who have cancer and their families. In the early years, Kids 'n Kamp provided only a small group of cancer kids with a weekend camp, but has now grown to a full-service non-profit organization providing over 300 Ohio Childhood Cancer families (patients, siblings and parents) the opportunity to participate in much needed programs and services. All programs are free for kids ranging in age from infants to young adults who are either receiving chemotherapy and/or radiation treatments now or have finished treatments and are in remission. Kids 'n Kamp also maintains a close and active relationship with families who have lost children to cancer and continues to offer them all programs and services.

This summer, several Optimum employees and their family members helped with unloading supplies and assisting in craft projects for a weekend camp. This organization is special to our CEO, John Martin, who is a cancer survivor. Having been afflicted as a teenager with a brain tumor he knows first-hand how important these services are to a family stricken with cancer.

Kids 'n Kamp has fund raising events such as a Mystery Night and Auction in the fall and the Quilt Auction at the 'Shoe'. If you would like more information on Kids 'n Kamp, please call 614-262-2220 or visit www.kidsnkamp.org.

Over the next several months, we will be spotlighting other organizations which are a part of Optimum Companies' Corporate Caring.

Congratulations Ember

Congratulations to Ember on being voted Employee of the Year for 2008!

Here are some of the comments our Optimum team members had to say about why Ember was picked to represent us:

1. A great Team Player.

2. Always positive with me and great help with any problems.

3. Takes everything in stride.

4. Truly genuine and has Optimum’s success at heart.

5. She has won people over with her actions and work ethic.

6. Has become a driving POSITIVE force within her department but throughout Optimum. It is a pleasure to work with her on a daily basis.

7. I have always admired her composure in any situation. I’ve always wanted to be like her.

8. What a difference this young lady has made in the way she handles the Client Service department and her interactions with the other departments. She wants to learn everything and has a good demeanor about her.

9. She has many qualities of the award plus has taken on many hats effectively in her first year at Optimum. She goes above and beyond on a daily basis and is not afraid of challenges.

10. She has served a s the team leader in a great fashion. Does more than is expected and has made the customer service department function as a whole.

11. The way she treats customer service and the rest of the family is an excellent example for the rest of the team.

12. She has done so much in such a short time and will go above and beyond to do her specific job duties. She is the epitome of what Optimum represents!

Switch Kits

Are you looking for new customers?
Are you looking for tools to help you generate revenue?

With Optimum, your search is over. Our work with community banks, like yourself, makes
us an excellent resource for the marketing tools you need to accomplish your new business
goals.

We have a Switch Kit that will make it easy for you to “reel in” the new customers from
your competition. Let us help you personalize a switch kit that conveys your bank’s
image and message right away! Don’t wait, your potential customers are looking for an
easy way to sign on with your secure, well established community bank today!

Call us at 800.869.0632

ColumbusReads recognizes another year of service

ColumbusReads has recognized Optimum Companies volunteers for another year of great service!


ColumbusReads was started in 1998 by Les Wexner, chairman and CEO of The Limited Inc., at the request of Columbus Public Schools Superintendent Rosa Smith. Wexner recruited 400 employees to tutor 225 kindergartners attending three elementary schools during the 1998-99 academic year.

Every year staff members at Optimum volunteer to help elementary school children improve their reading skills. Thank you to all of our volunteers who keep this great program going!

Optimum Print Solutions Recognized for Print Excellence

Optimum Print Solutions is proud to announce it was recently awarded twelve 2009 Print Excellence Awards from the Printing Industries Association, Inc., serving Northern Kentucky and Ohio (PIANKO).

“Although the difficult economic times slightly reduced the number of entries, the creativity and quality of the entries made the judges’ selection incredibly hard,” said PIANKO president Jim Cunningham. “2009 Print Excellence Award winners exemplify the excellent work of our Ohio and northern Kentucky printers. Our members and the customers they represent should be incredibly pleased with their winning product or pieces.”

Each year, PIANKO holds its Print Excellence Awards Competition to reward Ohio and northern Kentucky printers that demonstrate excellence in 34 categories. This year member companies submitted more than 520 printed pieces and three out-of-state expert judges ranked them in a regional competition. This year member companies submitted more than 520 printed pieces and three out-of-state expert judges ranked them in a regional competition. This year’s judges were Susan Higgins, Worth Higgins & Associates, Inc; M. David Merrick, The Merrick Printing Company; and Richard Presley, Eastman Kodak Company.

Each of the gold award winners in the regional competition are entered in an association-wide competition for Best of Category and Best of Show prizes that will be awarded in June 2009 at the Grand Ceremony, being held in Columbus, Ohio.

Optimum Print Solutions won the following awards:

2 Gold Awards

4 Silver Awards

6 Bronze Awards

Printing Industries Association, Inc. serving northern Kentucky and Ohio (PIANKO) serves nearly 400 commercial printing companies and suppliers to the industry in tis service area. PIANKO provides a broad range of products and services to its membership, including worker’s compensation and product discounts. PIANKO is an affiliate of the national Printing Industries of America, the largest graphi arts association in the world. For complete information on PIANKO and Printing Industries of America, please visit www.pianko.org